The short version
- AI does the outreach now. Conversation AI can start conversations, run reactivation campaigns and route chats through a visual flow of specialist agents.
- Voice AI is manageable at scale. Draft testing, version rollback, cloning to sub-accounts and health checks that propose prompt fixes.
- Deals become workspaces. Opportunities get their own sidebar, appointments, conversations, multiple contacts and contactless workflows. Mostly private beta.
- Data does its own maths. Calculated fields compute days, values and logic without a workflow. Private beta.
- Email deliverability is built in. Domain warm-up, pre-send spam check, real inbox previews and email verification on import.
- Client portals, courses and communities get AI builders, a storefront, tiered community pricing, and loyalty and referral programmes.
★ big win for most service businesses. Labs switch on in Labs first. Beta private, limited or opt-in beta. Headline only described from the feature title. Check HighLevel's post for the full detail.